Monday, October 01, 2007

What will they do??

Below is the letter I sent with my shoes back to North Face. In all reality, I am thinking I paid about $9.00 to have them sent to Cali.

The North Face Inc.
Customer Service
2013 Farallon Dr.
San Leandro, CA

To Whom It May Concern:

I purchased these Anurva 50 Boa Trail Shoes on May 4, 2007 from Moosejaw as I began my training preparation for the North Country Trail 50 miler held on September 15, 2007. Straight out of the box I loved the plush cushioning and innovative lacing system and wrote glowingly of them on my blog:

However, after a long run of 20 miles and just 250 miles overall on the shoes, I developed a blister due to a defect in the right heel. I have since stopped running in them because of that defect.

I have purchased numerous North Face products in the past and have been satisfied with their performance. As for the Anurva 50 Boa Trail Shoes, I am disappointed in the fact that I not only paid over $115 for these shoes, but that they did not even last as long as my Nike Air Pegasus which I ran my 50 miler in. With the defect they are not even comfortable enough to be relegated to lawn duty. Take them back and do with them as you wish, and the next time I am looking for performance gear, I will look with a cautious eye at North Face gear.

1 comment:

JBrandt said...

The blog allusion was perfect. You give them dated proof that your endorsed the product. If this doesn't work, craft a video revealing your disgust for the shoes, upload to YouTube, link to your blog and send it again. I saw a great segment on 60 minutes about how YouTube is also becoming a disgruntled consumer's paradise. Companies don't want bad publicity and YouTube provides a great audience.

Perhaps you can splice up a nifty video and have a preview party on Twinkle Toes' drive-in movie screen.